Privacy notice for quote requests

When you request a quote from HAOXUAN, we collect your name, work email address, country, requested quantity and unit, and your specifications or project details. You can also provide your company, delivery destination, WhatsApp number and an attachment. If you open the form from a product page, we record that product with your inquiry. We use these details to review and respond to your request.

Storage and access

We store inquiries and attachments in the website database. WordPress users with permission to manage inquiries can view submissions, download attachments and export inquiry records. When email notifications are enabled, they include an inquiry reference and a link to the protected record. Database backups may also contain inquiries and attachments.

Website security

WordPress uses cookies to keep authorized users signed in. The quote form uses a security token and temporarily counts submission attempts using a value derived from your IP address. The confirmation page uses a random code in its address that expires after five minutes.

Privacy contact and retention

To request access to or deletion of information you submitted, contact HAOXUAN through our contact page. Authorized staff manage inquiries in WordPress. Inquiries do not currently have an automatic deletion period. The seven most recent automated backups are retained. Manual backups are managed separately.